30-day money-back guarantee

Rated 4.9 out of 5 based on Trustpilot reviews

About hostworld

Together, we’re always evolving

"Those businesses on the frontline must keep evolving to remain successful."

As a company we are extremely proud of the services we offer and strive to offer the best possible service to all of our customers. We focus on performance, customer support and maintaining our network - providing excellent customer service is a priority to us. We strive to provide you with the most cost effective, reliable service in the industry offering an outstanding 99.9% uptime guarantee.

Although we specialise in UK hosting from our primary UK data centre, we also have a presence in Chicago, Los Angeles and New York. In either data centre we aren't a middle man, all of our servers are co located to our private rack space in Maidenhead, UK and the United States.

Our team has also had extensive experience within the hosting industry over the past 15 years. We originally started as a website development company early in 2017 offering development packages, we then expanded online even further to offer web hosting services. Providing web hosting services is now the forefront of our business.

Why hostworld?

Included with every package is our support service, ran by our very own team of dedicated technical support staff. Any hour of the day, any day of the year - we're here to help you. Our servers are also constantly monitored and protected from threats by not only our own team, but by our data centre as well. We're so confident that you will like our services, that to every customer we offer our 30 day no-quibble money back guarantee.

Price promise

We are in full control of all our platforms from start-to-finish, we can provide a fully featured and high level of service at a low cost point. We are confident that our hosting service is one of the best on the market. In the unlikely event that another provider offers the same service for less, we will match them like-for-like. If you've found a comparable UK service cheaper elsewhere, please contact us and we'll see what we can do!

Our data centres

Deep in the heart of London (UK) & Chicago (US) sit our two data centres. Both of our data centres have multiple Tier 1 transit providers, dual power supplies, best of breed Cisco technology and support for fibre and copper gigabit connections. You can read more about our data centres and network below.

We go above and beyond

We strive to go above and beyond when it comes to customer support. We understand that when you rely on us to provide your hosting services, you expect only the best in customer support when you need it. We're real people striving to provide every single one of our customers with a consistent and reliable hosting experience, no matter how much is spent on hosting with us. We've got a name and reputation of which we're proud, so why not give us a try? You won't be disappointed!

Professional service and equipment

Unlike a lot of hosting providers, we are not a reseller. We operate our own dedicated hardware. Using our own hardware allows us to build scalable and bespoke hosting platforms, utilising industry-leading software. All our servers built and configured using the latest available technology, allowing us exceed customer expectations.

We support British Charities

We support all British Charities. If you are a UK registered charity and need web hosting services, please contact us today. We can tailor a package to suit your needs.

Our data centres

Deep in the heart of London (UK) & Chicago (US) sit our two data centres. Both of our data centres have multiple Tier 1 transit providers, dual power supplies, best of breed Cisco technology and support for fibre and copper gigabit connections.

Both our UK and US data centres are split over multiple data halls. Both data centres are manned by a dedicated team of engineers and security staff 24/7. Below you can see key features about our data centres.

24 hour manned security, biometric access and intruder alarms

24 hour on site Network Operations Centre (NOC)

24 hour monitored HD CCTV

Access control system

Multi-layer access points

6 x 1.5 MW Generators

0.75 kW/m² power density

N+1 air conditioning systems

Dual zone fire detection

Up to 63A MCCBs within PDUs

Dark fibre capability and diverse fibre entry

Carrier neutral

2 x 8 MW diverse supply UPS (N+1)

Controlled environment – room temperature 24°C +/- 2°C

0.75kW/m² cooling density

12kN/m² raised floor system – 450mm & 600mm void

Mirrored switchgear

Speed test our network

The speed of our network will blow you away! But don't just take our word for how fast our network is, because here you can really try it out for yourself. You can find pingable IP addresses and downloadable files through our Looking Glass pages.

What our happy customers say

"From very first contact Hostworld put me at ease, explained the process and assured me that they had everything in hand. And they did! They migrated our complete website to their servers, made sure everything was working as it should, and kept me informed of their progress."

Colin

"My experience with HostWorld.uk and the service as well as the quality of tech support I’ve received from them is, without question, one of the best if not the very best I ever had from any hosting provider. My migration to you will be my last. Thank you so much guys. Great job."

Mark

"Thank you very much for the excellent service I have received from Hostworld. My emails work very well following the help you gave installing my new domain on all my devices. My internet and email security has been greatly enhanced, my server space increased."

Alison

"I just want to say a massive thank you for your service. I run a music forum and people begged me to do a virtual party for the easter weekend during the COVID lock down, live DJ's etc. After many hours of trying different providers, youtube, facebook, twitch and so on..."

Etienne

"Josh has been attentive to our needs from the word Go! Absolutely amazing support and I cannot find a single fault with their service at all. Highly recommend these guys. We're with them for the foreseeable!"


Dan

"Great value, great service, great performance. The best of every world with this company. Highly recommended for all types of hosting needs. Andrew specifically has been great to work with."


Paul

Total Tickets
(last 30 days)

1,103

Incoming Calls
(last 30 days)

24

Live Chats
(last 7 days)

41

Our Stats

Real, honest support

Our UK based in-house support is ready to assist...

27 minutes

Ticket resolution time (average - last 7 days)

4 minutes

Call duration (average - last 30 days)

30 seconds

Live chat wait time (average - last 30 days)


71%

Tickets solved in 1 response (last 30 days)

30 seconds

Hold time (target)

12 minutes

Live chat resolution time (average - last 30 days)