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Posted by admin on 2 November 2020
You should configure your backups within our JetBackup system.
This must be done for each account that you hold with us.
1. When you first login to cPanel select the “GDPR Compliance” icon:
2. You will then be advised to review and agree to all of our terms for providing our JetBackup service. Once agreed click “Continue”:
3. You should then decide the configuration of your backups and then click “Save Settings”:
4. You will then be provided with a private encryption key. You should retain this as it may be required to restore your backups and change your settings in the future. Please note that if you misplace this encryption key we may not be able to restore any of your backup files and there is no way to overcome this.
Congratulations, you have now configured your backups. We currently strive to ensure there are at least 3 daily backups stored at any time. You will then be able to review any backups that have been generated for your account, however please note it can take up to 24 hours for your first full account backup to appear within your JetBackup section of cPanel.
The JetBackup System is our disaster recovery platform and, while we give you access to it, we do not guarantee that the system will meet your needs or that it will be available at all times and under all situations. We make JetBackup available on a best-effort basis and there will be times where maintenance or other issues result in the system being unavailable for end-user access. As per our terms of service we do not guarantee the availability of backups and you should retain your own backups.