Home Customer Knowledgebase & Guides WHM How do I suspend an account through WHM?

How do I suspend an account through WHM?

If you need to suspend a certain account on your reseller you can do so by typing “Manage Account Suspension” in the search box to the left of WHM. Clicking on the link will bring up a box that lists all the websites on your server. You can click on any of the websites and then click the “Suspend” button to suspend the account.

This will take down the website but also stops the email addresses from working as well. When someone visits the customer website while the account is suspended they will get a “Account Suspended” page.

To unsuspend a website you need to go to the “Manage Account Suspension” page and select the suspended website. Now click on the “Unsuspend” button to reverse the suspension. This change is almost instant and after click the “Unsuspend” button the website and emails will start working again almost instantly.