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Rated 4.9 out of 5 based on Trustpilot reviews

Hello, we're hostworld

If you need to get in touch with us, this page has everything you need

Say Hello!

If you're an existing customer, you'll receive priority support by submitting a ticket via our customer portal.
Alternatively, you can contact us using the form below:




Tech Support and Billing

All technical support and billing enquiries must be raised through our free, easy to use online customer service system at portal.hostworld.uk.

This ensures our team can access all your relevant details, and also acts as an extra security measure to prevent unauthorised changes to your account.

Other ways to contact us

Hostworld
63/66 Hatton Garden
Fifth Floor Suite 23
London
EC1N 8LE
Sales Only: 0800 678 5914

Abuse Reports:

If your query relates to abuse on our network please email abuse@hostworld.uk and we will repsond within 48 hours.

Service Complaint:

If your query relates to a complaint about our service please email management@hostworld.uk and we will repsond within 48 hours.

Professional and reputable hosting from a company you can trust!

"From very first contact Hostworld put me at ease, explained the process and assured me that they had everything in hand. And they did! They migrated our complete website to their servers, made sure everything was working as it should, and kept me informed of their progress."

Colin

"My experience with HostWorld.uk and the service as well as the quality of tech support I’ve received from them is, without question, one of the best if not the very best I ever had from any hosting provider. My migration to you will be my last. Thank you so much guys. Great job."

Mark

"Thank you very much for the excellent service I have received from Hostworld. My emails work very well following the help you gave installing my new domain on all my devices. My internet and email security has been greatly enhanced, my server space increased."

Alison

"I just want to say a massive thank you for your service. I run a music forum and people begged me to do a virtual party for the easter weekend during the COVID lock down, live DJ's etc. After many hours of trying different providers, youtube, facebook, twitch and so on..."

Etienne

"Josh has been attentive to our needs from the word Go! Absolutely amazing support and I cannot find a single fault with their service at all. Highly recommend these guys. We're with them for the foreseeable!"


Dan

"Great value, great service, great performance. The best of every world with this company. Highly recommended for all types of hosting needs. Andrew specifically has been great to work with."


Paul

Total Tickets
(last 30 days)

1,103

Incoming Calls
(last 30 days)

24

Live Chats
(last 7 days)

41

Our Stats

Real, honest support

Our UK based in-house support is ready to assist...

27 minutes

Ticket resolution time (average - last 7 days)

4 minutes

Call duration (average - last 30 days)

30 seconds

Live chat wait time (average - last 30 days)

71%

Tickets solved in 1 response (last 30 days)

30 seconds

Hold time (target)

12 minutes

Live chat resolution time (average - last 30 days)