Hosting help & how-to articles

Knowledge base

Short, direct answers to the things customers actually ask us. For the longer walkthroughs, see our guides.

Accessing your hostworld account for the first time

Set up your Hostworld account by resetting your password via email and signing in to the client area. On first login, you will need to configure Tw...

4 min WHM

Can I provision VMs remotely using WHMCS?

You can provision VMs from your own WHMCS installation by connecting it to a Virtualizor Master using the official Virtualizor modules. This guide ...

3 min Hosting

Checking your free SSL certificate in cPanel

This guide shows you where to check your free SSL certificate in cPanel, how long AutoSSL takes to issue one, and how to fix the not secure warning...

4 min WHM

Configuring your backups

Configure backups for your VPS using either panel-level backups in Virtualizor or in-guest backups with restic. This guide covers installation, rep...

4 min General

Delegating access to your hostworld account

You can invite team members to access your Hostworld account with tailored permissions. Send an invitation via email, let them accept the one-time ...

3 min Domains & DNS

How can I use the hostworld DNS management for my domain?

This guide explains how to use Hostworld DNS management by pointing your domain at our nameservers and then editing DNS records either in your clie...

4 min Domains & DNS

How do I change my nameservers?

Nameserver changes redirect your domain to new DNS servers. This guide shows you how to update them at your registrar, prepare your DNS zone first,...

3 min FileZilla

How do I connect via FTP to my site?

This guide shows you how to connect to your hosted site using FTP or SFTP. You will learn which protocol to use, where to find your connection deta...

4 min WHM

How do I create a cPanel account?

This guide explains how to create a cPanel account through WHM as a Hostworld reseller. You will log in to WHM, enter domain and contact informatio...

3 min Databases

How do I create a MYSQL database?

Learn how to create a MySQL database and user in cPanel through Hostworld hosting. This guide covers using the Database Wizard for guided setup or ...

3 min Domains & DNS

How do I flush my DNS cache?

DNS caching speeds up lookups but can serve stale results. This guide shows you how to flush the cache on Windows, macOS, Linux servers, and in bro...

3 min WordPress

How do I install WordPress?

WordPress installation via Softaculous in cPanel takes just a few clicks. This guide walks through logging in, completing the install form, and sec...

3 min Domains & DNS

How do I manage my domains DNS?

Use cPanel's Zone Editor to manage DNS records for domains assigned to your Hostworld hosting account. Add or edit A, AAAA, CNAME, MX and TXT recor...

4 min Domains & DNS

How do I setup rDNS for my IP address(s)?

Reverse DNS (rDNS) requires a PTR record that maps your IP to a hostname. You can set it in Virtualizor if the option is available, or ask our supp...

3 min WHM

How do I terminate an account through WHM?

This guide walks you through terminating a cPanel account in WHM, including how to handle DNS zones and backups. You will also learn how to stop bi...

3 min FileZilla

How to Access or Connect to Your FTP Account via the FileZilla FTP?

Learn how to connect your hosting FTP account to FileZilla, either by importing a configuration file from cPanel or by manually entering your serve...

3 min Softaculous

How to Access Softaculous in cPanel?

Access Softaculous from inside cPanel by logging in and opening Softaculous Apps Installer from the Tools page. You can search for it or find it un...

3 min WordPress

How to access the WordPress admin account?

Learn how to access your WordPress admin account and what to do if you cannot log in. This guide covers the standard login process, password reset ...

4 min WHM

How to Access Web Host Manager, or WHM?

Access WHM by visiting https://your-server-hostname:2087 and logging in with root or reseller credentials. If port 2087 is blocked, use the service...

4 min cPanel

How to Access your Email Account from cPanel Webmail?

Access your email through cPanel Webmail by visiting yourdomain.tld:2096 with your mailbox credentials, or open it directly from cPanel without nee...

3 min cPanel

How to Add a cPanel email account on Apple/iOS?

Add a cPanel email account to your iPhone or iPad by copying the server settings from cPanel and entering them in Mail settings. Choose IMAP to syn...

3 min cPanel

How to Add a cPanel email account to an Android mobile?

Configure a cPanel email account on your Android phone using the Gmail app or Samsung Email app. This guide walks through obtaining your secure ser...

3 min cPanel

How to add A Record in cPanel using DNS Zone Editor?

A Record is a DNS record and is used to point a domain or subdomain to an IP address. You can add A Record using the cPanel’s Zone Editor option. 1...

cPanel

How to add an MX Record in cPanel using DNS Zone Editor?

A mail exchanger record (MX record) is a type of resource record in the Domain Name System that specifies a mail server responsible for accepting e...

cPanel

How to add CNAME Record in cPanel using the DNS Zone Editor?

CNAME records are referred to as alias records since they map an alias to its canonical name. You can add CNAME Record using the cPanel Zone Editor...

Hosting

How to add or edit DNS records in cPanel

Use cPanel's Zone Editor to add, edit and delete DNS records for your domain. This guide covers A, AAAA, CNAME, MX, TXT, SPF, DKIM, DMARC, SRV and ...

5 min .htaccess

How to ban any IP Address via .htaccess?

Learn to block unwanted IP addresses on your hosting using cPanel's built-in IP Blocker tool or by manually adding Require rules to your .htaccess ...

3 min cPanel

How to blacklist an IP Address to deny it access to your website?

Learn how to block IP addresses from accessing your website using cPanel IP Blocker or VPS-level firewall and web server rules. This guide covers c...

3 min WHM

How to change the login theme of cPanel/WHM/Webmail from WHM Root?

Change the default login theme that users see when accessing cPanel, WHM or Webmail by updating the Default login theme setting in WHM's Tweak Sett...

3 min WHM

How to change the password of the WHM Root Account in WHM?

Log in to WHM, go to Server Configuration, select Change Root Password, enter a strong new password, and click Change Password. You can also update...

3 min cPanel

How to change the password of your email account?

Learn how to change your email account password using cPanel or Webmail. The guide covers both methods, how to update your devices, and what to do ...

3 min cPanel

How to check disk usage of directory and bandwidth usage?

Learn how to identify which folders are consuming disk space and track bandwidth consumption on your hosting account. The method depends on whether...

4 min WHM

How to check or change Server Time via WHM Root?

Learn how to check your server's current time and time zone in WHM, synchronise the clock with a time server, and change the time zone if needed. T...

3 min Windows remote desktop

How To Connect To Windows Remote Desktop

This guide shows you how to enable Remote Desktop on Windows Server 2022, allow RDP traffic through firewalls, and connect from your computer. Foll...

3 min VPS starter guides

How to connect to your VPS using SSH

This guide shows you how to establish an SSH connection to your VPS from Windows or Linux, using either password or key authentication. You will le...

3 min WHM

How to Create a New Account in WHM?

Learn how to create a new hosting account in WHM. This guide covers entering domain and account details, selecting a package, configuring DNS and m...

4 min cPanel

How to Create a Subdomain in cPanel?

This guide walks you through creating a subdomain in cPanel, from logging in via the client area to configuring DNS and enabling HTTPS. You'll lear...

5 min cPanel

How to Create an Email Account in cPanel?

This guide walks you through creating an email account in cPanel, from logging in to testing the new address. You will learn how to set a password,...

4 min cPanel

How to create an FTP Account in cPanel?

This guide walks you through creating a new FTP account in cPanel from your Hostworld control panel. You will set the username, password, target di...

4 min FileZilla

How to Create or Delete a Directory Using the FileZilla FTP Client?

Use FileZilla to create new directories on your hosting or remove existing folders. Connect via FTP or SFTP, navigate to your target path, then rig...

3 min WHM

How to Create/Add a package in WHM?

A WHM package is a template for cPanel accounts that sets resource limits, mail safeguards and default settings. Create one by entering a package n...

3 min cPanel

How to Delete Account Level/Global Email Filter in cPanel?

1. Open Account-Level Filtering in your cPanel Account. 2. Under Current Filters, you can see all of your existing filters. Click on Delete next to...

cPanel

How to delete email message in Mozilla Thunderbird?

Learn how to delete email messages in Mozilla Thunderbird, recover them if needed, and configure your account's deletion behaviour. The guide cover...

3 min FileZilla

How to download files and folders to your computer using FileZilla?

This guide shows you how to download files and folders from your server to your computer using FileZilla. It covers setup for both cPanel hosting a...

3 min .htaccess

How to Edit .htaccess File via the cPanel Filemanager?

This guide walks through editing .htaccess in cPanel's File Manager, including how to show hidden files, locate the correct document root, back up ...

3 min WHM

How to Edit a hosting package in WHM?

Learn how to edit hosting packages in WHM, including resource limits, feature lists, and email quotas. Understand what changes affect all accounts ...

4 min cPanel

How to Edit Account Level/Global Email Filter in cPanel?

1. Log into your cPanel account. 2. In the Email section, click on the Global Email Filters Icon. 3. Under Current Filters, You can see all of your...

cPanel

How to edit or remove a Record in cPanel using the DNS Zone Editor?

You can edit or remove a Record from cPanel using the cPanel DNS Zone Editor which, allows you to manage, remove, or modify DNS records. 1. Log int...

Windows remote desktop

How to enable camera and microphone on Windows Server Remote Desktop

Learn how to enable microphone and camera redirection over Remote Desktop Connection to Windows Server 2022. Configure client-side RDP settings, al...

3 min WordPress

How to Enable or Disable Mod Security in cPanel?

ModSecurity is a web application firewall that protects your domains from attacks. You can enable or disable it for all domains at once, or configu...

2 min WHM

How to force cPanel users to change their passwords using WHM?

You can force cPanel users to change their passwords by enabling the Force Password Change option in WHM for specific accounts. Users must then res...

2 min WordPress

How to Forcefully Update a Plugin in WordPress?

When a WordPress plugin refuses to update or gets stuck halfway, you can replace its files manually in cPanel File Manager and reactivate it in Wor...

3 min cPanel

How to forward an email to Gmail, Yahoo or other email service providers?

Email forwarding lets you receive messages sent to your Hostworld email address in another inbox like Gmail or Yahoo. This guide walks you through ...

3 min cPanel

How to forward email in Mozilla Thunderbird?

You can forward the email to other email accounts using Mozilla Thunderbird. 1. Open Mozilla Thunderbird. 2. Go to Inbox, select the message you wa...

cPanel

How to Include or Exclude a Domain from AutoSSL in cPanel?

AutoSSL automatically issues SSL certificates in cPanel, but you can choose which domains use it. Learn how to include or exclude domains, reissue ...

3 min WordPress

How to Install a Plugin in WordPress?

WordPress plugins extend your site's functionality. This guide covers three installation methods: using the wp-admin dashboard (easiest), WP-CLI co...

3 min Hosting

How to install any app with Softaculous in cPanel

Softaculous Apps Installer in cPanel lets you deploy hundreds of applications like Joomla, Drupal, PrestaShop and phpBB in minutes. This guide walk...

3 min Softaculous