Rated 4.9 out of 5 based on Trustpilot reviews

Service Level Agreement

Our service level agreement (SLA) is a contract between you, and us. It states our responsibility to you as a web host, and the credit guarantee you're entitled to if our SLA isn't met. All SLA credit requests must be requested within 3 days of the incident occurring, these requests can be processed by opening a ticket to our billing department.

99.9% uptime guarantee

We guarantee that our uptime will be 99.9% or more. This SLA does not apply our services have been deemed unavailable due to DDoS attacks, scheduled maintenance, client error or by any other means outside of our control. You can view our credit returns below (please note the SLA uptime is calculated over 30 days).

  1. 99.9% - 100% uptime: SLA met
  2. 99.0% - 99.89% uptime: 10% monthly service credit
  3. 98.0% - 98.99% uptime: 25% monthly service credit
  4. Less than 98% uptime: 50% monthly service credit

Ticket response times

Our ticket response SLA states the maximum wait time for each department. If we fail to respond to your ticket within the stated time frames below you're entitled to 25% credit from your monthly bill.

  1. Technical Request (available 24/7): 2 hour response
  2. Billing Request: 48 hour response

If you have any questions about our service level agreement speak to our sales team.

Professional and reputable hosting from a company you can trust!
Second to none

Super friendly, knowledgeable - anything, anytime, nothing is too much for them and they will happily do the best they can to cater to your needs. I found them whilst looking to expand the locations I offer on an existing business where uptime, speed and reliability is a must and has to be second to none. I am happy to say that hostworld ticks all the boxes. Al

Excellent service!

Thank you very much for the excellent service I have received from Hostworld. My emails work very well following the help you gave installing my new domain on all my devices. My internet and email security has been greatly enhanced, my server space increased (I should have done that ages ago) and I have confidence in my new hosting package. Alison

Just amazing

I just want to say a massive thank you. I run a music forum and people begged me to do a virtual party for the easter weekend during the COVID lock down, live DJ's etc. After many hours of trying different providers, youtube, facebook, twitch and so on... i was ready to pull my hair out. The only time i had to contact support was to say WOW. Etienne