Our service level agreement states our responsibility to you as a web host
Our service level agreement (SLA) is a contract between you, and us. It states our responsibility to you as a web host, and the credit guarantee you're entitled to if our SLA isn't met. All SLA credit requests must be requested within 3 days of the incident occurring, these requests can be processed by opening a ticket to our billing department.
We guarantee that our uptime will be 99.9% or more. This SLA does not apply our services have been deemed unavailable due to DDoS attacks, scheduled maintenance, client error or by any other means outside of our control. You can view our credit returns below (please note the SLA uptime is calculated over 30 days).
Our ticket response SLA states the maximum wait time for each department. If we fail to respond to your ticket within the stated time frames below you're entitled to 25% credit from your monthly bill.
If you have any questions about our service level agreement speak to our sales team.
"From very first contact Hostworld put me at ease, explained the process and assured me that they had everything in hand. And they did! They migrated our complete website to their servers, made sure everything was working as it should, and kept me informed of their progress."
"My experience with HostWorld.uk and the service as well as the quality of tech support I’ve received from them is, without question, one of the best if not the very best I ever had from any hosting provider. My migration to you will be my last. Thank you so much guys. Great job."
"Thank you very much for the excellent service I have received from Hostworld. My emails work very well following the help you gave installing my new domain on all my devices. My internet and email security has been greatly enhanced, my server space increased."
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"Josh has been attentive to our needs from the word Go! Absolutely amazing support and I cannot find a single fault with their service at all. Highly recommend these guys. We're with them for the foreseeable!"
"Great value, great service, great performance. The best of every world with this company. Highly recommended for all types of hosting needs. Andrew specifically has been great to work with."
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