We believe that all our packages should have no less than 99.9% uptime. Every package with us gets our 99.9% uptime guarantee – or your money back. Below are all the things you need to know about our guarantee and what you are entitled to if we fall below our 99.9% uptime promise.

How can I claim a refund?

Claims for the downtime need to be submitted by the last working day of the month the downtime occurred. To make a claim, open a ticket with our billing team within the portal section of the website. In the message, state the account you have with us and the downtime period and the duration. We will then verify this claim and then calculate the downtime refund you are owed and issue this back to you as account credit.

How much will I recieve?

We have set guidelines and grounds on how much of a refund we issue per calendar month for each customer, based on our uptime. For information about our SLA (service level agreement) and the money you are entitled to claim if we fall below 99.9% uptime click here.

For more information about our uptime guarantee please contact our sales team.