Accessing your hostworld account for the first time

Request a password reset at portal.hostworld.uk/index.php/password/reset by entering the email address on your Hostworld order. The reset page does not set a password itself: it sends you an email, and you set the new password by following the link in that email. On first login you will be prompted to set up Two‑Factor Authentication and must complete it.

Before you start

• Access to the email address used on your Hostworld order.
• Somewhere safe to store the 2FA backup code.
• If your email with us is suspended, request the reset anyway, then open a support ticket to verify your identity.

Step 1: Reset your password and sign in

1. On the reset page, enter the email address on your Hostworld account and submit it.
2. Open the email we send and follow the link in it.
3. Set your new password on the page that link opens.
4. Log in at portal.hostworld.uk.

Step 2: Set up Two‑Factor Authentication (2FA)

• At first login you will be prompted to set up 2FA. Follow the prompts through to the end: you cannot skip it.
• Save the backup code offline. Keep it safe. We cannot recover it for you.
• If you change phone later and still have access, use the 2FA settings in the client area to reconfigure. If you lose access and do not have the backup code, open a support ticket so we can verify your identity and help you regain access.

Step 3: Open your services and the right control panels

• In the client area, open each service to manage it.
• Web hosting and WordPress hosting: manage sites, mail and databases in cPanel. Resellers use WHM. Look for Single Sign‑On on the service page if present.
• VPS: manage power, rebuild, VNC console, ISO mounting, backups, root password, rescue mode and usage in Virtualizor, reached from the client area.
• Use with care: in Virtualizor, Re‑Install OS overwrites the VPS disk and its data. Back up first. If you rebuild, the only way back is to restore from your backups. In WHM, Terminate Accounts deletes a cPanel account and all data. If you need to pause access, use Suspend instead.

Step 4: Share access the right way

• Do not share your main login. Invite additional users from User Management in the client area, scope their permissions, and send the invite. Invites expire after 7 days if unused.
• If you have already given someone your password, reset it using Step 1 and invite them through User Management instead.

If it does not work

• No reset email arrives: if your mailbox is down or suspended, you can still request the reset, then open a support ticket to verify your identity and regain access.
• Locked out by 2FA: if you can still log in, use the 2FA settings in the client area to reconfigure. Without the backup code and no access, open a support ticket for identity verification.
• Wrong panel: invoices and tickets are in the client area. VPS actions are in Virtualizor. Websites and email are in cPanel or WHM. If you cannot find the login to a service panel, open the service in the client area and look for the link from there.

What next

Review how we separate billing, VPS and cPanel access in this overview. If you are new to 2FA, see our 2FA guide. For a VPS, get the IP from your service in the client area, then follow our SSH quick start.