General
5 guides covering General. Pick a topic below or search the full library.
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Delegating access to your hostworld account
We do not recommend giving out your main account login credentials as this is a security risk. We instead recommend that you delegate access to another user with their own set of credentials and permissions. To do this p…
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I don’t have my Two-Factor Authentication device with me
Should you need to login to the client area but don’t have the device upon which you configured two-factor authentication (eg. mobile phone or tablet) then the backup code can be used for one login. The backup code was g…
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I no longer have my Two-Factor device and/or backup code
On occasion you may no longer have the device upon which you configured two-factor authentication (eg. mobile phone or tablet) because it was lost, stolen or you’ve replaced it with a newer device. The backup code is pro…
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Scheduled Maintenance
Below contains details of scheduled maintenance broken down by service type: General No planned maintenance. cPanel web hosting No planned maintenance. VPS hosting: Maintenance details: Host node: AmaltheaDate & time sta…
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Using Two Factor Authentication
Back in December 2021 we enabled an optional additional layer of security to hostworld accounts allowing account holders to enable two-factor authentication (2FA). We’re taking this a step further by enforcing mandatory…