Home Customer Knowledgebase & Guides
Using Two Factor Authentication

Back in December 2021 we enabled an optional additional layer of security to hostworld accounts allowing account holders to enable two-factor authentication (2FA). For those who aren’t familiar with the concept of two-factor authentication we will explain the basic concepts of this added security layer.   What is 2FA? Two-factor authentication (2FA) is a specific […]

I no longer have my Two-Factor device and/or backup code

On occasion you may no longer have the device upon which you configured two-factor authentication (eg. mobile phone or tablet) because it was lost, stolen or you’ve replaced it with a newer device. The backup code is provided for such situations: Login once with the backup code. For instructions doing that, please refer to this […]

I don’t have my Two-Factor Authentication device with me

Should you need to login to the client area but don’t have the device upon which you configured two-factor authentication (eg. mobile phone or tablet) then the backup code can be used for one login. The backup code was generated when you originally set up two-factor authentication and is composed of 16 letters and numbers […]

Scheduled Maintenance

Below contains details of scheduled maintenance broken down by service type: General No planned maintenance. cPanel web hosting No planned maintenance. VPS hosting: US Los Angeles node (Eris): Estimated duration of downtime: 45-60 minutes Date/time: 26/04/22 – 17:00 – 19:00 (GMT) We are performing hardware upgrades on this node and as such it requires a […]