Guides

Your account

Billing, access and the Hostworld client area.

Accessing your hostworld account for the first time

Set up your Hostworld account by resetting your password via email and signing in to the client area. On first login, you will need to configure Tw...

· 4 min Account

How can i receive a refund

Refunds are processed on request through a billing ticket in your account. Eligible services include selected web hosting on first purchase within ...

· 8 min Account

Paying by DirectDebit

Direct Debit lets you pay invoices through GoCardless, SEPA Direct Debit or manual bank transfer. Processing times vary from a few days to 14 busin...

· 3 min Account

Delegating access to your hostworld account

You can invite team members to access your Hostworld account with tailored permissions. Send an invitation via email, let them accept the one-time ...

· 3 min Account

I no longer have my Two-Factor device and/or backup code

If you have lost the device or backup code for two-factor authentication, you can regain access to your account using your backup code, or contact ...

· 3 min

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